100% GCX-SCR EXAM COVERAGE, GCX-SCR EXAM OBJECTIVES PDF

100% GCX-SCR Exam Coverage, GCX-SCR Exam Objectives Pdf

100% GCX-SCR Exam Coverage, GCX-SCR Exam Objectives Pdf

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Tags: 100% GCX-SCR Exam Coverage, GCX-SCR Exam Objectives Pdf, GCX-SCR Reliable Cram Materials, Valid Test GCX-SCR Test, GCX-SCR Latest Test Online

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Genesys Cloud CX: Scripting Certification Sample Questions (Q35-Q40):

NEW QUESTION # 35
Select the built-in variables available in Scripts. (Choose three.)

  • A. Queue Name
  • B. Agent Name
  • C. Customer Preferred
  • D. Agent Call Duration
  • E. Language

Answer: A,B,E

Explanation:
In Genesys Cloud CX scripts, several built-in variables are available by default, providing essential data that can be used within the script. The built-in variables include:
* Agent Name: This variable holds the name of the agent who is currently using the script. It is often used to personalize the interaction or for logging purposes.
* Queue Name: This variable contains the name of the queue from which the interaction was routed. It helps in identifying the source of the interaction and can be used to tailor the script based on the queue's context.
* Language: This variable stores the language preference of the customer or the interaction, allowing the script to present content in the appropriate language.
These variables are readily accessible within scripts and are integral to creating dynamic and context-aware interactions.
References:
* Genesys Cloud CX Scripting Documentation.


NEW QUESTION # 36
Which components are bound together to add a scheduled callback option to your script?

  • A. Text and Button
  • B. Date/Time and Input
  • C. Contact List form and Button
  • D. Date/Time Input and Button

Answer: D

Explanation:
To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.
* Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.
* Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.
These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user's input.
References:
* Genesys Cloud CX Scripting Components Documentation.


NEW QUESTION # 37
You are creating a script with multiple pages that have a common header section. Choose an efficient way to create multiple page scripts.

  • A. Create a component template for the header section and use it in subsequent pages.
  • B. Create a header section individually for all the pages.
  • C. Use the Export-Import feature.
  • D. Use the script template to duplicate header sections.

Answer: A

Explanation:
The most efficient way to create multiple pages in a script that share a common header section is to create a component template for the header. This template can then be reused on each page, ensuring consistency and saving time. By using a component template, you only need to design the header once and can easily apply it across all pages. This approach also makes updates easier, as changes to the header template will automatically reflect on all pages using that template.
Creating individual headers for each page or duplicating them using a script template would be less efficient and prone to inconsistencies.


NEW QUESTION # 38
What are the default roles that permit you to edit scripts? (Choose two.)

  • A. PureCloud User
  • B. Script Designer
  • C. Master Admin
  • D. Outbound Admin
  • E. Outbound Agent

Answer: B,C

Explanation:
In Genesys Cloud CX, the permissions required to edit scripts are controlled by roles that include the necessary permissions for interacting with and modifying scripts. The Script Designer role (option C) is specifically created for individuals responsible for creating and editing scripts. It grants full access to the scripting interface and allows for script modifications. The Master Admin role (option D) also has broad permissions across the system, including editing and managing scripts, among other administrative tasks.
References to Genesys Cloud documentation indicate that other roles, like PureCloud User or Outbound Agent, do not have sufficient permissions to modify scripts. The Outbound Admin role manages outbound campaigns but does not include script editing by default.


NEW QUESTION # 39
You are a contact center administrator and are required to create a script to allow agents to write data to an external CRM. Select the correct sequence.
1. Create a Script.
2. Configure the CRM integration in Genesys Cloud CX.
3. Give necessary permission to agents to view and execute data actions.
4. Configure the respective data action of the configured CRM in Scripts.
5. Enable the Data Actions property in the script.

  • A. 1,2,5,3,4
  • B. 2,3,4,1,5
  • C. 5,4,2,3,1
  • D. 2,1,5,4,3

Answer: D

Explanation:
To create a script that allows agents to write data to an external CRM, the correct sequence of steps is as follows:
* Configure the CRM integration in Genesys Cloud CX: Before any scripting can take place, the CRM must be integrated with Genesys Cloud CX. This integration setup is the foundation that allows data to flow between the two systems.
* Create a Script: Once the integration is configured, you can create a new script that will be used by agents to interact with the CRM.
* Enable the Data Actions property in the script: This property must be enabled to allow the script to perform data actions, which include sending and receiving data from the CRM.
* Configure the respective data action of the configured CRM in Scripts: After enabling Data Actions, you must set up the specific actions that will interact with the CRM, such as writing data to a contact record.
* Give necessary permission to agents to view and execute data actions: Finally, you must ensure that agents have the appropriate permissions to execute these data actions, which may involve granting them specific roles or permissions in Genesys Cloud CX.
This sequence ensures that all necessary configurations and permissions are in place before agents start interacting with the CRM through the script.
References:
* Genesys Cloud CX Data Actions and Scripting Documentation.


NEW QUESTION # 40
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